Terms & Conditions

Upon accepting your itinerary for a scheduled limousine, you are in agreement with the following Terms & Conditions:


All vehicles are non-smoking. Client assumes full financial responsibility for any damages to the vehicle or property caused by the client or party whether by accident, neglect, or intent. We are not responsible for any personal belongings left behind in the vehicle.

Upscale Car & Limo Service shall not be held liable for any damages arising out of its company's inability to perform due to inclement weather, mechanical or electrical difficulties, delays due to traffic conditions, or any unforeseen events beyond its reasonable control.


Long Distance Travel Time:

All long distance trips are rated by the hour. There will be travel time back to the City of Charlotte, or coming from the City of Charlotte to your pickup address.


Airport Arrival:

We do our best to track your flight, but if you MISSED your flight, or your flight was CANCELED, Upscale Car & Limo Service must be called at 704.612.4144. Provide us with your new flight information to avoid been charged in FULL for "NO SHOW".


Cancellation: 

Sedans and SUVs

Due to chauffeur's schedule adjustment and vehicle preparation cancellation charges will apply when the client/passenger cancels within 24 hours of their scheduled reservation for the total amount. When canceled a reservation please make sure that you have received an email cancellation notice which will show your cancellation number, and the time and date you canceled. This will assure you that your cancellation was accepted as per our cancellation policy and you will not been charged the FULL PRICE as contracted.


Billing:

All itineraries are billable shortly after booking your reservation with a confirmation number. No refunds are available within 24 hours towards the pickup time scheduled on your itinerary.


Meet & Greet:

The chauffeur assigned will have a NAME SIGN displaying on a device at the bottom of the escalator, inside the BAGGAGE CLAIM area of the terminal. If you do not see your chauffeur at the pick-up point established on your reservation, DON’T LEAVE the location before calling our office. IT’S THE CUSTOMER'S RESPONSIBILITY TO CALL US. You must call 704.612.4144 provided on your confirmation. If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGED for the full price of the ride contracted. All efforts to contact a customer via cell numbers, and all other contact information will be made before your chauffeur is released, then the trip will become deemed, a "NO SHOW" reservation.


Wait Time:

For addresses, businesses, events, or hotel pickups, we offer a 15 minute grace period. After that we will charge $1.00 per minute wait time. For domestic flight arrivals, there's no charge for wait time at the airport while your flight is on the tarmac waiting for a gate, only after 30 minutes when your flight is gated. For international flight arrivals, wait time apply after 1 hour from the time your flight is gated for $1.00 per minute. Exceptions will apply, for example lost bags, special services, or medical emergencies.


Extra Stop:

For an additional stop for a luxury sedan or a SUV is $10.00 per stop along the route. Wait time applies after 15 minutes. Off the route is an hourly rate for 2 hours the minimum. Some situations along the route are exceptional due to an emergency, brief stop, or a close stop. Please give us a call for a better detailed rate.


Luggage Fee

Any amount of luggages over 6 is considered as excessive.  Luggage fee is $20.00. Carry ons are not included. 

 

Overnight Fee

An overnight fee of 10% is implemented when your itinerary is schedule between the hours of 12:00 AM and 4:59 AM.


Service Transfer Charge (STC):

Service Transfer Charge is 5% of the flat rate charged for your trip. STC fee is for the cleanliness of the vehicles interior and exterior, and the amenities provided in the limousine.


(1) All the above Terms & Conditions were created by our Customer Support Department.  Revised and approved by our company's attorney. 

(2) All service rates are on file with the City of Charlotte - Passenger Vehicle for Hire.


Director of Operations

Linda Vastag


Customer Support: 704.612.4144 x 2


Thank you for choosing Upscale Car & Limo Service and giving us the opportunity to serve you.  We value your business!