Privacy Policy

Data Privacy Policy

Effective Date: September 21, 2024

Introduction

This Privacy Policy (“Policy”) explains how Upscale Car & Limo collects, uses, processes, shares, and protects your personal data.
We value your trust and are committed to safeguarding your privacy according to international data protection standards.

Contact Details

If you have questions or wish to exercise your data rights, you may contact us using the information below:

Company Name: Upscale Car & Limo
Address: 9337 Turning Wheel Dr, Charlotte, NC 28214
Phone: 704.612.4144
Email: support@upscalecarandlimo.com
Website: www.upscalecarandlimo.com

Disclaimers

This Policy is designed to ensure transparency in how we collect and manage your data in compliance with privacy laws across different regions.

a) Canadian Users

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal information includes any data about an identifiable individual. Your consent is granted by using this website and reviewing this Policy.

b) European Union (EU) Users – GDPR Rights

Under the General Data Protection Regulation (GDPR), EU users have the following rights:

  • Right to Access: Request copies of your data.

  • Right to Rectification: Correct or update inaccurate information.

  • Right to Erasure: Request deletion of personal data under certain conditions.

  • Right to Restrict Processing: Limit how we use your data.

  • Right to Object: Object to specific data processing practices.

  • Right to Data Portability: Request data transfer to another organization.

Requests will be processed within one (1) month via the contact information above.

c) California Users – CCPA & CalOPPA

We comply with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA), ensuring your rights to transparency, access, and deletion of personal data.

Categories of Personal Information Collected

In the past 12 months, we may have collected the following types of information:

  • Identifiers (e.g., name, phone, address, email)

  • Commercial information (e.g., purchase or booking history)

  • Internet activity (e.g., browsing or booking interactions)

  • Geolocation data (e.g., approximate location from IP)

  • Professional information (e.g., employment details if applicable)

  • Inferences drawn from other personal data to improve service quality

Advertisements

We do not display third-party advertisements on our website.
Any future updates involving advertising or affiliates will be reflected in this Policy.

How We Use Personal Information

We use your information to:

  • Provide and manage limousine bookings and related services

  • Send updates, alerts, and booking confirmations

  • Improve user experience and gather feedback

  • Ensure website safety and fraud prevention

  • Comply with legal obligations

We do not use your personal data for unauthorized marketing or resale.

Selling Personal Information

We do not sell personal information.
Your data is never shared with third parties for profit or unrelated commercial gain.

Sharing Personal Information

We may share information only with trusted third parties for operational purposes:

  • Payment processors and booking systems

  • IT and web hosting providers

  • Legal or regulatory authorities (when required by law)

  • Affiliates involved in service delivery

All partners adhere to strict data protection standards.

Rights for California Residents

If you are a California resident, you have the right to:

  • Access your personal information collected in the last 12 months

  • Request deletion of your information (subject to legal exceptions)

  • Request details on third-party data sharing (if applicable)

  • Exercise your rights without discrimination

All verified requests are addressed within 45 days of receipt.

Security & Protection

We implement industry-standard safeguards -both physical and digital – to protect your data.
However, please avoid sending sensitive information over unsecured or public channels.

Third-Party Links

Our website may contain links to external websites or services.
We are not responsible for how these third parties handle your information.
We recommend reviewing their privacy policies before sharing data.

Changes and Amendments

We reserve the right to modify this Policy at any time.
Updates will be communicated via email or posted on our website with a new effective date.

Contact Us

If you have any questions or requests related to this Privacy Policy, please reach out:

Upscale Car & Limo
📍 9337 Turning Wheel Dr, Charlotte, NC 28214
📞 704.612.4144
📧 support@upscalecarandlimo.com